Return and Refund Policy

🌿 Return & Refund Policy

We want you to feel good about every purchase. If something isn’t right, we’re here to help.

⏳ Returns

We offer a 60-day return window, beginning the day your order is delivered.

To be eligible for a return:

  • Your item must be unused, unworn, and in its original packaging
  • Tags must still be attached
  • You'll need your receipt or proof of purchase

To begin a return, please email us at stadira.com@gmail.com.

Once your return is approved, we’ll send you:

  • A return shipping label
  • Instructions on how and where to send your package

✨ Please note: Items sent back without first contacting us will not be accepted.

🔧 Damaged or Incorrect Items

Please inspect your order upon arrival and reach out immediately if:

  • An item is damaged
  • You received the wrong product
  • Anything seems off

We’ll review the issue and make it right as quickly as possible.

🚫 Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (like food or plants)
  • Custom or personalized items
  • Personal care products (like beauty items)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Final sale items
  • Gift cards

If you’re unsure whether your item qualifies, feel free to email us before starting a return.

🔄 Exchanges

The quickest way to exchange an item is to:

  1. Return your original item
  2. Place a new order separately after your return is accepted

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is being shipped to a country in the European Union, you’re entitled to cancel or return your order within 14 days of delivery — no explanation needed.

The item must still be:

  • Unused
  • In its original packaging
  • Accompanied by proof of purchase

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

  • If approved, your refund will be issued to your original payment method within 10 business days
  • Your bank or card issuer may take additional time to process the refund

If it’s been more than 15 business days since your refund was approved, please contact us at stadira.com@gmail.com